Frequently asked questions

Choose a product and any option, add it to your cart and follow the checkout steps. Check your details and the total before paying. You will then receive an order confirmation.

Our payment overview includes iDEAL, credit card (Visa, Mastercard and American Express), Bancontact, KBC and Belfius. Available options are shown at checkout and may depend on your country and order. Read more under Payments and payment methods.

Check the delivery information on the product page and at checkout. Items may have different delivery times. You can find more information under Shipping and delivery.

Go to Track your order to open our existing Track & Trace. Use your order number and the email address or phone number used for your order, or your tracking number.

Sometimes the shipping label has been created but the parcel has not yet been scanned. Check the link again later. Has the expected delivery time passed, or is the status still unclear? Please contact us.

Email support@yourfindz.com as soon as possible. We will check which changes are still possible. Your statutory right of withdrawal continues to apply, even if a logistics change can no longer be made.

Online purchases generally come with a 14-day withdrawal period. You do not have to give a reason. Our return address is YourFindz / G.D.A Sales, Van Mecklenburglaan 19, 6006 GE Weert, The Netherlands. Read the steps, costs and exceptions in our return policy.

No later than 14 days after you notify us of withdrawal. We may wait until we receive the item or you provide proof of return, whichever happens first. Processing by your payment provider may take additional time.

Contact us with your order number and a description of the problem. Photos help us assess it. We will find an appropriate statutory remedy; your guarantee rights are separate from the 14-day withdrawal period.

Digital products are not delivered as parcels. Check the download instructions in your order or confirmation. If you cannot open or download the file, contact us with your order number.

YourFindz is growing into a general webshop with different categories. Our current range mainly consists of finds for pets. Browse our current range to see what is available now.

For general questions, reach us at info@yourfindz.com or use the form on our contact page. For help with an order, delivery or payment, email support@yourfindz.com. For returns, email retour@yourfindz.com. Please include your order number.