Refund policy

1. Your withdrawal period

As a consumer buying online, you generally have a 14-day withdrawal period starting on the day after you receive your order. If items from one order arrive separately, this period starts after you receive the last item. You do not have to give a reason. You may also withdraw before receiving your order.

2. Let us know you want to return an item

Email retour@yourfindz.com within the withdrawal period, stating your name, order number and the items you wish to return. You can also send another clear statement or use the model form at the bottom of this page. Your withdrawal does not depend on our approval.

Request a return by email

Return address

YourFindz / G.D.A Sales
Van Mecklenburglaan 19
6006 GE Weert
The Netherlands

Send your return to the address above and include your order number. Do not use the sender's address on the packaging: this may belong to a logistics partner. If you have a question about returning an item, please contact us.

3. Sending items back

After notifying us of your withdrawal, you have a further 14 days to send the product back. Pack it carefully, include your order number and keep proof of postage. Use the original packaging where reasonably possible; missing original packaging does not automatically remove your right of withdrawal.

You may inspect a product as you would in a shop. If you use it beyond what is necessary to establish its nature, characteristics and functioning, a demonstrable reduction in value may be deducted where permitted by law.

4. Return shipping costs

For a regular withdrawal, you pay the direct cost of returning the goods, provided you were informed of this before buying. The cost depends on the parcel and carrier. If a product is faulty or the wrong item was delivered, we cover the necessary costs of resolving the issue.

5. Your refund

We refund you no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the products or you provide proof that you have sent them back, whichever happens first. We use the same payment method unless you expressly agree otherwise, at no additional cost to you.

If you return the entire order, we also refund any standard delivery charges you paid. Additional costs for a more expensive delivery option are not refunded. For a partial return, the original delivery charges generally continue to apply.

6. Exceptions

A statutory exception may apply, for example, to clearly personalised products or sealed products that are unsuitable for return for health or hygiene reasons once unsealed. We inform you before purchase if an exception applies.

For digital content, such as an e-book, the withdrawal period only ends if you expressly consent in advance to immediate delivery, acknowledge that this causes you to lose your right of withdrawal and receive confirmation of this. A download alone is not sufficient.

7. Faulty, damaged or the wrong item?

Contact us and describe the problem. Photos can help us. Your statutory rights to a product that conforms to the contract are separate from the withdrawal period; a fault does not have to be discovered within 14 days. Depending on the situation, we arrange a free repair, replacement or another statutory remedy.

Model withdrawal form

You can copy the text below and send it by email or post. Using this form is optional.

To: YourFindz / G.D.A Sales, Van Mecklenburglaan 19, 6006 GE Weert, The Netherlands — retour@yourfindz.com.

I hereby give notice that I withdraw from our contract for the sale of the following products:

Product(s):
Order number:
Ordered on / received on:
Consumer's name:
Consumer's address:
Date:
Signature (only if sent on paper):

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We are happy to help. Email retour@yourfindz.com or read our frequently asked questions.