Terms of service

Last updated: 8 October 2026

1. Who we are

YourFindz — G.D.A Sales
Van Mecklenburglaan 19
6006 GE Weert, The Netherlands
Email: info@yourfindz.com
Telephone: +31 6 58016623
Chamber of Commerce: 90243560
VAT number: NL004708755B93

2. Application

These terms apply to our offers and to contracts concluded through www.yourfindz.com. You can read, save or print the text before placing an order. Changes to these terms do not apply retrospectively to an existing order.

3. Product information and offers

The product page provides a description, price and relevant features. For pet products and other items, read the sizing, instructions for use and safety information. We are not bound by obvious errors that you could reasonably recognise as mistakes. An image does not affect your right to a product that matches its description.

4. Ordering

Check the items, quantities, contact details and delivery address before completing your order. By completing an order that requires payment, you accept the offer. We confirm the order electronically. Keep this confirmation for your records.

5. Prices and payment

Consumer prices include applicable VAT. Any additional costs are shown before you complete your order. You pay using one of the payment methods available at checkout. If you have a payment problem, please contact us.

6. Shipping and delivery

The delivery information on the product page and at checkout forms part of your purchase. Unless a different period is agreed, we deliver within 30 days at the latest. Products may be shipped by logistics partners from Europe or elsewhere, including China.

We remain responsible for performing the contract and, as a rule, bear the delivery risk until you or a recipient you have designated receives the product. If delivery is delayed, you retain your statutory options to require delivery or terminate the contract. Please also read Shipping and delivery.

7. Withdrawal period and returns

For physical products, you generally have a 14-day withdrawal period starting on the day after receipt, or after receiving the last item if items from one order arrive separately. You may withdraw without giving a reason. You then have a further 14 days to send the goods back. Notify us of your withdrawal with a clear statement; prior permission is not required.

The return policy explains the procedure, provides a model form and sets out return costs, possible reductions in value and statutory exceptions. We refund you within 14 days of withdrawal and may wait until we receive the goods or proof of return. For a full return, we also refund the standard delivery charges.

8. Digital content

The statutory right of withdrawal applies to digital content. For immediate delivery, this right can only expire with your prior express consent and acknowledgement that you will lose that right, followed by our confirmation. The digital product description explains what you receive and the technical requirements.

9. Statutory guarantee

You are entitled to a product that performs as you can reasonably expect. Report a fault within a reasonable period after discovering it. For consumers, reporting a fault within two months of discovery is considered timely. We provide the remedy to which you are entitled by law, such as a free repair or replacement, or, where applicable, a price reduction or refund.

Any manufacturer's warranty does not limit these statutory rights. Damage caused by improper use is not automatically covered by a warranty; we assess the cause and circumstances.

10. Complaints

Email your complaint, order number and a description to support@yourfindz.com. We aim to provide a substantive response within 14 days. If more investigation is needed, we will tell you when to expect a response. You may submit a dispute to the competent court.

11. Personal data

Our privacy policy explains how we handle personal data.

12. Governing law and liability

Dutch law applies. This choice of law does not deprive you of the protection of mandatory consumer rules that would otherwise apply to your purchase. We do not exclude liability where the law does not allow it. If a provision is found to be invalid, your statutory rights and the other valid terms remain in effect.

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We are happy to help. Email support@yourfindz.com or read our frequently asked questions.