Shipping policy

Shipping costs and delivery address

There are no shipping costs for your YourFindz order. No minimum order value applies. Checkout shows whether we can deliver to your address. Is your destination missing? Email us before ordering so we can check what is possible.

When will my order arrive?

We process orders within 1–2 business days. Shipping follows, with an expected delivery time of 7–14 business days. From the time you place your order, you should therefore generally allow 8–16 business days in total.

Business days are Monday to Friday, excluding public holidays. Weekends and public holidays do not count towards these periods. Any different delivery arrangement shown before you buy applies to that item.

The delivery time is an estimate. If there is a delay, for example due to customs clearance or a busy carrier, you can contact us. An estimate does not mean that you have to wait indefinitely for your order: your statutory rights remain in place.

From ordering to delivery

1. Choose and check. Select your item and option. Check the quantities in your cart and carefully enter your contact and address details at checkout.
2. Complete your order. Choose a payment method available at checkout. Keep your order confirmation and order number.
3. Track your parcel. Use the tracking link in your shipping confirmation or visit our order tracking page.

Track your order

A tracking number may be available before the carrier has performed the first scan. No movement yet? Check the status again later. If the expected delivery time has passed, please let us know.

Origin and multiple parcels

We work with external manufacturers and logistics partners. Depending on the item, your parcel may come from Europe or elsewhere, including China. If you have questions about the origin of a particular product, contact us before buying.

Items from one order may be shipped separately. Check whether you have multiple tracking links. If part of your order has not arrived and there is no further information, send us your order number.

An incorrect address or missed delivery?

If you notice an incorrect address, email us as soon as possible. We will check whether the details can still be changed. This is not always possible once a parcel has been shipped.

If you miss a delivery, follow the carrier's instructions. If your parcel is at a collection point, collect it within the stated time. If it is returned, contact us to discuss the next step. Simply refusing a parcel or failing to collect it is not a clear withdrawal notice; tell us separately if you want to withdraw from the purchase.

Delayed, lost or not received?

Is your shipment marked as delivered although you have not received it, or has delivery not taken place? Report this to support@yourfindz.com. YourFindz is your point of contact and will investigate what happened to the shipment.

If an expected delivery period has passed, you may generally give us a reasonable additional period. If we still fail to deliver, you may terminate the purchase and request a refund. This additional period is not required for certain fixed delivery arrangements or other statutory exceptions. You can also exercise your statutory right of withdrawal where applicable, including before receipt.

Damage, the wrong item or a return

Is your product damaged on arrival or is the delivery incorrect? Email your order number and a description of the problem. Photos can help us assess it. We provide the remedy to which you are entitled, such as a free repair or replacement, or a refund where applicable.

Want to return something for another reason? Our return policy explains the withdrawal period, return steps and refunds.

Digital finds

An e-book or other digital product is not shipped as a parcel. The physical delivery times above do not apply. Follow the download instructions with your order or in your confirmation. If you need help, please let us know.